FAQ

First 8 questions our logistics specialists will ask you. 

If you transport goods, proper preparation is critical to the success of your  shipment. Before we can advise you what are the best ways to get your cargo to  destination, we need to ask you the following:

The first questions we will need to ask you are: What is the commodity or cargo type that you are shipping? Is it perishable or non-perishable? Is it general cargo, valuable, food, non-food, heavy equipment, chemical or hazardous cargo? Is there a need for temperature-controlled facilities? It is essential that you communicate such details so we can determine what kind of freight shipping and loading would be most suitable for your cargo.

It is important for us know the exact pick-up point as well as the exact address of delivery so we can provide an accurate quote for your cargo. We will also ask how fast to you need your commodities to be transported to destination in order to decide the best route. This might influence the price, so it is important to be specified.

You need to ensure you have all the required documents and licenses to import or export the commodity in order to avoid delays, extra charges or even penalties. We can help you with custom documents so if you are not sure if your documentation is perfect, let us know.

The HS (Harmonized Commodity Description and Coding System) Code is a 6–10 digit number that is required for all international shipments. The HS code for your product is be listed on the commercial invoice. It may be used to classify products upon export and to calculate applicable taxes and duties upon import.

We will ask you how many boxes are exactly, what is their size, and if they will be lose or can be palletized. We will ask what are the exact dimensions of the boxes (length, width and height) and/ or volume in cubic meters.

The weight and volume of your cargo is important so we can decide all details about how to store, maneuver, and transport your cargo and calculate the fees. Net weight refers to the weight of your commodity, and gross weight refers to the total weight of the entire load, cartons and any packing material included.

Do you need Full Truck Load or Less Than a Truck Load? Depending on the type, volume, weight, and size of the goods we can determine if FTL or LTL suits you best. Time of delivery and budget is also important to take a decision so we will ask that as well before giving you a quotation.

We can help you with additional services like custom paperwork and other documentation needed along the way, packing and accurately labeling your boxes, storing your goods in an appropriate environment. We have a large network of agents and relations with the shipping lines, carrier companies, other related services providers and this enables us to offer you a competitive offer. This will make all easier for you, since you will have a single point of contact for all services connected to transportation, logistics, storing facilities and accounting services.